Processing queued prescriptions and refill requests - provider workflow (new prescriber)

Note: This information applies to the new prescriber (see New prescriber).

This information applies to providers. If you are front-end staff, see Managing queued prescriptions - queuer workflow (new prescriber).

If another EMR user queues a prescription for you, you are notified on your WorkDesk (# Prescriptions Pending Review). You can view, edit, approve, and deny queued prescriptions. You can also create a To Come In task for a patient with a queued prescription before you approve the request.

If you are covering for another provider, you can manage queued prescriptions for that provider, as long as you have signed-out their WorkDesk.

Note: You can view and respond to queued prescriptions only if your WorkDesk is configured to display Prescriptions Pending Review. See Configuring prescription queueing (new prescriber).

Steps

1.

On your WorkDesk, in the Tasks tab > Refill Requests area, click # Prescriptions Pending Review, where # indicates the number of requests waiting for your review.

The Prescriptions to be Reviewed window opens and shows a list of patients in alphabetical order, with un-reviewed queued prescriptions or renewal requests in the left pane and a list of the patient’s queued prescriptions on the right.

2.

In the left panel, under Patient Name, click a patient. The patient’s queued prescriptions appear on the right pane.

For refill requests initiated by front-end staff:

The first line indicates the status of the queued medication (see list of icons below), date of the request, and the provider's name and clinic location (if using multiple locations).

The second line indicates the medication details.

These icons may appear and indicate the status:

Status icon	Description
no icon	Pending; no action was yet taken
	Approved
	Denied
	Patient must come in
	Recalled

Tip: To see more information about the requests, such as queue notes, quantity, refills, last prescribed date, indication, or dispense notes from the pharmacy, click View More at the top of the Prescriptions to be Reviewed window. Click again to see less information.

3.

To filter the list of patients according to the pharmacy that is requesting a refill or by location if you have multiple Wolf EMR locations, choose an option in the Filter Options on the left panel.

4.

To view all queued prescriptions managed within the last 7 days, select the Historical Refills Last 7 Days check box.

5.

If your EMR is configured to not display interaction warnings as pop-up notifications, you can check for interaction warnings:

a)

Select a queued prescription and click Interactions . The prescription opens in the Medications and Allergies window. If any interactions are identified, the EMR also opens the Drug Interaction Warning(s) window. If no interactions are identified, the message “No drug hazards found” appears.

b)

You can now manage any interaction warnings. See Managing medication interaction warnings (new prescriber).

6.

Select one or more queued prescription(s) to manage and perform one of the following actions:

To do this...	See
Approve a prescription without modifications	See Approving prescription renewal requests without changes.
Edit a queued prescription or to print the prescription	See Editing or approving prescription renewal requests with changes.
Deny a queued prescription	See Denying renewal requests.
Indicate to front-end staff that the patient is to come in for a visit	See Indicating that patient must come in to receive medication renewal.
Indicate that you notified the pharmacy directly by telephone	For renewal requests initiated by staff (not e-renewals), once it is approved or denied by the provider, contact the pharmacy directly with the response and indicate this with Mark Called. 1. Select the prescription(s). 2. Click Mark Called . The prescription(s) are removed from the queue. Mark Called is available only prescriptions that were Approved or Denied by the provider.

3.

When you are done, close the window.