Managing incoming electronic faxes

If your clinic receives faxes electronically, you should first view and, optionally, edit the faxed documents before you import them into the EMR. For example, faxes may be irrelevant to patients, have upside-down pages, contain cover pages, or have information relating to more than one patient. Using a PDF editing application (such as Adobe Acrobat), you can edit documents before they are linked to patients. For more information, see Linking documents to patient charts.

The location of the incoming faxes folder is unique to your clinic. TELUS Health will show you the location of your faxes folder upon your implementation of Wolf EMR Typically, this is the same folder where you send documents that you scan.

The incoming electronic faxes folder typically resides on one computer in the clinic, while other computers contain mapped drives to the faxes folder. If this is the case, to open the electronic faxes folder, on your desktop, click the incoming electronic faxes link (S:\Scans\Faxes).

If you are subscribed to the internet faxing through the TELUS Integrated eFax service, the incoming fax folder is configured in your fax accounts settings (see Configuring eFax accounts).

When using the eFax service, if an incoming fax is considered incomplete (for example, pages are missing and were not sent properly), within the Wolf EMR incoming faxes folder, the fax document's file name has the text _PARTIAL appended at the end. This indicates that you should follow-up with the sender so that they can re-send the fax.

After you edited incoming fax documents to fix issues and delete irrelevant content, you can link documents to patients. See Linking documents to patient charts.