Writing off patient and third-party bills

You write-off patient or third-party bill if:

You know you will not receive payment for the bill.

You receive only a partial payment for a bill, but you want to mark the bill as complete (that is, you want to accept the bill as fully paid).

You created the bill in error. For example, you created the bill for the wrong patient.

When you write-off a partially paid bill, the EMR notes the unpaid portion as written-off.

Steps

1.

From the Wolf EMR home page, click Billing .

2.

Search for all outstanding patient bills. See Searching for unpaid and partially paid patient bills.

3.

In the list of outstanding patient bills, click the bill you want to write-off and then, on the Billing menu, click File > Write Off.

4.

Click one of the following options:

This Invoice: To write-off only the selected bill.

All Bills on Screen: To write-off all bills currently displayed in the billing window.

5.

Click Yes.

6.

In the WriteOff Reason window, select one of the following options:

Uncollectible: If you know you will not receive payment for the outstanding bill amount.

Mistake: If there was an error on the bill or if the bill was created in error.

The EMR writes off the bill(s), and displays the word WriteOff in the Remitted column of the billing list.