Unable to receive new documents/scans/faxes?

In the Documents module of Wolf EMR, you receive new incoming documents, faxes, and scans into an UnlinkedDocuments folder, which you then link to patient charts.

In the background, this UnlinkedDocuments folder is mapped to an S: drive on your local computer or on your office's computer network. When you refresh your documents in the Wolf EMR Documents module (Options > Refresh or press F5 on your keyboard), new documents automatically move to this UnlinkedDocuments folder from you local computer or network's S: drive.

If you are unable to receive new documents, faxes, or scans when you refresh your Documents module, this S: drive may have disconnected or may be missing.

To resolve this issue, perform one of the following actions. We recommend trying these possible resolutions in the order below.

Resolution #1

1.

Log out of Wolf EMR and the Wolf EMR remote desktop.

2.

On your local computer (not on the Wolf EMR data centre), open the file explorer (Windows icon > Computer).

3.

Look for a drive with the letter S.

Tip: If there is no S: drive, contact our support team (see Contact us).

4.

If there is an S: drive, but it has a red X next to it ( ), double-click it.

5.

Ensure that you can see the folders and documents within the drive.

6.

Log in to Wolf EMR again (see Logging into Wolf EMR from a PC).

7.

In the Documents module of Wolf EMR, choose Options > Refresh.

Resolution #2

1.

Log out of Wolf EMR and the Wolf EMR remote desktop.

2.

Reboot your computer.

3.

On your local computer (not on the Wolf EMR data centre), open the file explorer (Windows icon > Computer).

4.

Look for a drive with the letter S.

Tip: If there is no S: drive, contact our support team (see Contact us).

5.

If there is an S: drive, but it has a red X next to it ( ), double-click it.

6.

Ensure that you can see the folders and documents within the drive.

7.

Log in to Wolf EMR again (see Logging into Wolf EMR from a PC).

8.

In the Documents module of Wolf EMR, choose Options > Refresh.

If you still cannot see new documents or connect to the S: drive

Contact the support team (see Contact us).