Editing renewal requests - queuer workflow

Front-end staff can modify the details of a prescription renewal request and then queue the changes for a provider to approve. You cannot edit or recall queued prescriptions that were already actioned by a provider (approved, denied, or marked for the patient to come in).

Steps

1.

Open the Prescriptions to be Reviewed window as described in Managing queued prescriptions - queuer workflow (new prescriber).

2.

For staff-initiated requests (not e-renewals), select the prescription(s) to edit, and then click Recall to remove it from the provider's queue.

3.

The status of the queued prescription(s) changes to Recalled .

4.

Select the recalled prescription that you want to modify and then click Edit .

5.

The prescription opens in the Medications and Allergies window. Modify the prescription details as needed, and then click Queue .