Responding to INR Call Patient messages (front-end staff)

View video tutorial: INR management: Adjusting anti-coagulant dosage

When a provider reviews their INR results and documents patient instructions for anticoagulation medication dosage and INR follow-up, they can choose to notify front-end staff (via a message) to contact the patient. If you are front-end staff, after you contact a patient, from the message, open the patient’s Anticoagulation Summary Sheet, and record that the patient was contacted.

Steps

1.

On your Current Messages list in the Message area of your WorkDesk, double-click the INR-related message. The EMR displays the Message List window with the selected message displayed on the right side of the window.

2.

Review the message and call the patient.

3.

Right-click the message and then, in the SMART menu, click View INR Summary. The patient’s Anticoagulation Summary Sheet opens.

4.

Click the Text tab (if it is not selected already).

5.

In the INR and anticoagulation medication instructions table, in the top row, click Called. The EMR posts the current date and time in the adjacent field.

A window also opens asking if you want to create a bill for the call. To create a bill now, click Yes. See Billing for INR management.

6.

Click Save & Close to close the Anticoagulation Summary Sheet.

7.

On the INR message, click Completed. The EMR removes the message from your Current Messages list.